Returns & 30-Day Money-Back Guarantee

Effective Date: April 1, 2026

At Allclair, we stand behind our products with a 30-day money-back guarantee.

 

1. 30-Day Guarantee

If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days of the delivery date.

 

2. Eligibility

To be eligible for a return or refund:

• The request must be made within 30 days of delivery

• The item must have been purchased directly from www.allclair.com

• The item must not be marked final sale, non-returnable, or otherwise excluded at the time of purchase

Items may be returned opened or used within reason as part of our satisfaction guarantee.

 

3. Non-Returnable Items

The following are not eligible for return unless defective or required by law:

• Gift cards

• Final sale items

• Promotional or free items
  

 

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@allclair.com with:

• Your order number

• Photos of the item

• Photos of the shipping package

• A brief description of the problem

We will review and, if approved, offer a replacement, refund, or other resolution.

 

5. How to Start a Return

To start a return, contact us at:

Email: support@allclair.com

Include: Your order number and reason for return

If your return is approved, we will provide return instructions.

 

6. Refunds

Once your return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are [refundable / non-refundable], except where required by law or where the return is due to our error.

7. Chargebacks

We ask that customers contact us first at support@allclair.com so we can try to resolve any issue before a payment dispute is opened.

 

8. Contact

Questions about returns or refunds:

support@allclair.com