Shipping Policy

Shipping Policy

Effective Date: April 1, 2026

Thank you for shopping with Allclair. This Shipping Policy explains how we process, ship, and deliver orders placed on www.allclair.com.

1. Order Processing

Orders are typically processed within 1 business day after they are placed. Orders are not generally processed or shipped on weekends or U.S. federal holidays.

Please note that processing times may be longer during:

High-volume sales periods
Holidays
Severe weather events
Carrier disruptions
Inventory or fulfillment exceptions

2. Fulfillment Method

We fulfill orders using Amazon Multi-Channel Fulfillment (MCF) and other logistics partners as needed. As a result, your order may arrive in Amazon-branded or third-party carrier packaging in some cases.

3. Shipping Timeframes

After processing, estimated delivery windows are:

Standard Shipping: typically delivered within 3 business days
Expedited Shipping: typically delivered within 2 business days, where offered

These are estimated transit times only and are not guaranteed unless explicitly stated at checkout.

4. Shipping Locations

We currently ship to:

[All 50 U.S. states / contiguous U.S. only / specific territories if applicable]

We do not currently ship to:

[P.O. Boxes, APO/FPO addresses, Alaska/Hawaii, U.S. territories, international addresses, etc. if applicable]

5. Shipping Charges

Shipping charges are calculated and displayed at checkout unless otherwise stated.

6. Order Tracking

If tracking is available, you will receive a shipping confirmation email with tracking information once your order has been shipped.

7. Delivery Delays

Delivery dates are estimates and may be affected by weather, carrier issues, high order volume, or other factors outside our control. If we become aware of a material shipment delay, we may contact you with an updated timeline or other available options.

8. Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is entered at checkout, this may cause delays, failed delivery, or additional charges. We are not responsible for orders shipped to incorrectly provided addresses.

9. Lost, Stolen, or Marked-Delivered Packages

If a package is marked delivered but you have not received it, please:

Check around the delivery location
Check with household members or neighbors
Contact the carrier directly
Contact us at [support email] within [5] days of the marked delivery date

We will review the issue and, where appropriate, assist with next steps. Replacement or refund decisions are made at our discretion and subject to carrier confirmation and claim review.

10. Damaged Packages

If your order arrives damaged, contact us at [support email] within 7 days of delivery and include:

Your order number
Photos of the item
Photos of the packaging
A brief description of the issue

11. Order Changes and Cancellations

We begin processing orders quickly. Because of this, we cannot guarantee changes or cancellations once an order has been placed. Contact us as soon as possible at [support email], and we will try to help if the order has not yet entered fulfillment.

12. Contact

For shipping questions, contact:

shopify@cornerstone.ooo